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Business Ethics & Compliance

Approach

The IHI Group implements its compliance program in accordance with the Basic Rules of Compliance for IHI Group and other internal policies. These activities are conducted not only to address legal compliance but also to respond to the needs of society based on a full proper grasp of society’s ever-changing values and expectations.
To prevent a recurrence of the Civil Aero Engine Maintenance Business quality issue that we experienced in fiscal 2019, we have been focusing on and reinforcing our compliance and quality assurance systems as part of our risk management activities.
The IHI Group knows that living up to the expectations of stakeholders and earning their trust is vital to drive the sustainable growth of both customers and society. The Basic Code of Conduct for the IHI Group defines the practices necessary to embody this belief. In order to comply with this Code of Conduct, we have established the IHI Group Code of Action as the code prescribing how directors, officers, and employees of the IHI Group should make decision and take action in their daily work.
IHI also designated a Compliance Day (May 10th) as an annual event starting in fiscal 2021. A variety of actions are taken to raise awareness about compliance on that day, such as the release of a message from top management and workplace dialogues.

Policies

Basic Code of Conduct for the IHI Group

We at the IHI Group are committed to implementing what is necessary to meet the expectations and gain the trust of not only our customers, business partners, shareholders and colleagues, but also the local and international communities, while maintaining an awareness of global issues. By doing so, we aim to enhance our existential value as we move forward into the future and realize our Group’s management philosophies of “Contribute to the development of society through technology” and “Human resources are our single most valuable asset.”

Fundamental and Universal Principles of the Entire IHI Group

Respect for the rule of law and ethical conduct
We strictly observe laws and ordinances based on a clear understanding of their meaning. We also act sincerely and fairly and in accordance with high ethical standards so that we do not violate social rules or international norms.
Respect for human rights
We fully recognize the importance of, and always strive to respect, human rights during our business activities.
Promotion of mutual understanding
In order to promote mutual understanding with those around us, we strive to disseminate information on our business activities, explain the effects of these activities on the surrounding environment, and engage in an exchange of opinions with our broader communities on a daily basis.

Responsibilities toward People, Society, and the Environment

Responsibilities toward people connected with the IHI Group via our products and services
  1. We establish relationships of mutual trust with the people with whom we are involved in the course of our business, help solve social issues in a variety of fields by using our abilities to the utmost, and develop and provide products and services to assure more comfortable lives for people around the world.
  2. We pay full attention to the safety of the products and services we develop and provide and constantly strive to raise the quality level of our products and services by confirming whether they satisfy customers and users.
  3. We deal appropriately with other parties in our business transactions and seek profit fairly, while at the same time we strive to establish fair and mutually-productive relationships with our customers and business partners.
Responsibilities toward those with whom we work
We strive to respect mutually the character and individuality of all people with whom we work and maintain a safe, supportive, and comfortable environment in which we can work easily.
Responsibilities toward local and international communities
  1. With an awareness that each one of us is a member of society, we actively take part in initiatives to solve the problems faced by society.
  2. No matter the region of the world where we conduct our business, we understand the value of the culture unique to each region and strive to meet the expectations of people living there.
  3. We take a resolute attitude against organizations and forces that threaten social order and safety.
Responsibilities toward the global environment
Based on our recognition that the global environment provides the foundation for the existence of all societies and cultures, we take care so as not harm that which also will be needed by future generations and strive to protect, and reduce the burdens on, the global environment, not only in the course of our provision of products and services but also in all other aspects of our business activities.

Roles and Responsibilities of Senior Management

Roles of Senior Management
  1. Senior Management recognizes that their role is to ensure the realization of this Code of Conduct and takes the initiative to demonstrate leadership in order to put the purposes of this Code of Conduct into practice.
  2. Senior Management ensures that this Code of Conduct is known to all people with whom they work and constantly strives to establish, maintain, and improve effective internal systems and to enhance our corporate value.
Responsibilities of Senior Management
If a violation of this Code of Conduct occurs, Senior Management will strive to take the initiative to solve the problem, discover its cause, and prevent the recurrence of similar violations. They also will promptly disclose accurate information to society, clarify the responsibilities and scope of the authority of the persons involved, and impartially take disciplinary action even upon themselves.

IHI Group Code of Action

In order to comply with this Code of Conduct, we establish “IHI Group Code of Action” as the code prescribing how directors, officers, and employees of the IHI Group should make decision and take action in their daily work.

IHI Group Code of Action

  1. We truly understand and will comply with any and all applicable rules.
  2. We do not engage in any wrongdoing.
  3. We respect human rights.
  4. We make safety and quality for our customers a top priority.
  5. We enter into fair and legitimate transactions.
  6. We never impair the safety of ourselves or our colleagues.
  7. We strictly manage and control information.
  8. If we discover an issue, we report it immediately.

Basic Rules of Compliance for IHI Group

Compliance is the foundation for companies to do business in society.
The IHI Group shall act as follows in accordance with the Basic Code of Conduct for the IHI Group:

  • Strictly observe all laws, internal rules, and other regulations
  • Act in a fair and responsible manner as business people

Governance

Compliance Committee

Compliance Structure

The IHI Group, with its CEO serving as chairman, established the Compliance Committee, a Group-wide committee on compliance under the Risk Management Conference.
The Committee discusses and drafts important policies and promotes compliance activities, which include Competition Law violation and anti-corruption, among others. This Committee is made up of Head of Compliance of each division, with the Officer in charge of Group Compliance as chairperson.
Compliance Committee members roll out the decisions made by the Committee to each division by incorporating them into compliance activities tailored to the division. With regard to Committee activities, results from the previous fiscal year along with plans for the current fiscal year are reported at the Management Committee at the start of each new fiscal year.
In addition, the Legal Division acts as a secretariat to plan and execute compliance activities in accordance with the policies created by the Compliance Committee while also monitoring the progress of compliance activities in each division and providing guidance and support as necessary.
Compliance-related matters that are particularly important regarding operation and management are reported to and discussed by the Board of Directors.

Compliance Committee

Chairperson Officer in charge of Group Compliance
Members Head of Compliance of each division
Secretariat Legal Division
Number of meetings convened in FY2023 2

Risk Management

Compliance Hotline

The IHI Group runs the Compliance Hotline as an internal reporting system to quickly identify actions that violate or potentially violate laws, internal regulations, or internal and external rules by IHI Officers and employees to allow IHI to take corrective action as soon as possible. This system prohibits retribution toward whistleblowers. Anyone who engages in retribution against a whistleblower will be disciplined in accordance with applicable employment regulations.
In addition to posting links on screen, the Group also hand out this information at each training session. IHI Officers and employees can directly report to or consult with third-party experts outside of their chain of command via this hotline. The hotline is available inside and outside Japan, always in the appropriate local language.

Framework of the Compliance Hotline

Number of Compliance Hotline Reports

(Unit: Reports, Scope: IHI and affiliated companies)

Item FY2020 FY2021 FY2022 FY2023
Reports 202 263 286 314

Initiatives

Education/Awareness Building

Quality & Compliance Training

IHI extended quality & compliance training for executives and employees at least once a year to all Group companies beginning in fiscal 2019.
The aim of this training is to instill and establish the IHI Group Code of Action as well as its IHI Group Quality Declaration. Training content also touches on the Basic Code of Conduct for the IHI Group.
From fiscal 2020, IHI has been conducting training based on case studies to identify potential causes of and risk factors that lead to quality compliance issues and to prevent similar problems from arising at the IHI Group.
In fiscal 2023, we held the same training program again, mainly for those who had not yet taken it as well as newly appointed Managers.

Compliance Day (May 10th) Activities

The IHI Group designated May 10th as an annual Compliance Day in fiscal 2021, and every year on this day it takes various initiatives to raise awareness about compliance.
Aimed at all Group officers and employees, in fiscal 2023 top management broadcasted a video message and workplace dialogues, etc. on compliance were held.

Number of Compliance Training Participants

Item Scope of Data FY2020 FY2021 FY2022 FY2023
Quality & Compliance Training IHI and subsidiary companies in Japan 24,085 26,243 25,870 25,379
Subsidiary companies overseas 3,261 4,938 5,334 5,072

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