Approach/Policies
The IHI Group conducts its business based on the premise of contributing to the development of society by providing socially useful products and services that earn the satisfaction and trust of our customers, while paying sufficient attention to safety. The quality of our products and services is the bond of trust that connects the IHI Group with our customers and society, and we believe that ensuring quality is fundamental to our social mission and existence as a company.
IHI Group Quality Declaration
The IHI Group has indicated in the IHI Group Quality Declaration that quality is as equally important as safety. This reiterates our basic approach to manufacturing and our actions and awareness of quality.
We, the IHI Group, shall:
- Always put quality first.
- Continue improving quality via Sangen-Shugi and communication.
- Listen sincerely to issues, swiftly take action and share accurate information.
- Provide quality assurance through compliance with rules and working appropriately.
- All strive for the satisfaction of our customers.
Education/Awareness Building
Employee Training and Education
The IHI Group provides education and training tailored to each employee’s career and job position, with the aim of raising employee awareness of the importance of product and service quality and safety.
Training is provided for new employees to help them understand the IHI Group Quality Declaration. Training for senior employees focuses on ethics, the environment, and safety in a manufacturing company. In addition to yearly e-learning programs on internal regulations and important laws, each business area has established its own education and training system.
Training Participants
(Unit: People, Scope: IHI and affiliated companies in Japan)
Results
Number of Law Violations
(Unit: Incidents, Scope: IHI and consolidated subsidiaries)
Initiatives
Quality Assurance Activities
In fiscal 2022, the IHI Group aimed to promote the understanding and establishment of the IHI Group Quality Declaration among employees. We explained the intent of the Quality Declaration with illustrations, and developed activities to collect opinions that agree and disagree with the Declaration.
In order to strengthen quality assurance, we conducted Quality Assurance Division Manager Training and a weekly quality assurance liaison meeting between corporate and business areas throughout the year to increase mutual understanding.
Ensuring Product Safety
The IHI Group conducts life-cycle risk assessments during product development and implements design measures to reduce risk as much as possible. We then provide residual risk information to our customers.
Disclosure of Information about Products and Services
The IHI Group discloses information about its products and services through various mediums, such as television and newspaper advertisements and the Company website. This information helps familiarize the public at large about our business operations. We cooperate with all relevant internal departments to provide accurate information in accordance with copyrights, trademarks, and all other relevant laws and industry regulations. The effectiveness of these advertisements is evaluated to examine opportunities on areas of improvement.
Customer Satisfaction Surveys
The IHI Group conducts customer satisfaction surveys through questionnaires and interviews. Survey items are decided according to the characteristics of the business. The results are analyzed and shared with related divisions, leading to developing activities to further improve customer satisfaction.
